Helpdesk - Sydney Grammar School

Parent Portal 3

• How to Login Parent Account
• How to setup Microsoft Authenticator App
• How to setup Microsoft Authenticator App - Existing Parents

Outlook Calendar 3

• How To Book A Room and Laptop Trolley
• Outlook Advanced: Using the Scheduling Assistant tool with Calendar
• How to book vehicle - College Street

Microsoft Teams & Phone 7

• Introduction to Microsoft Teams Phones
• Microsoft Teams Handset Login Documentation
• Microsoft Teams Handset Basic Documentation
• Microsoft Teams Phone FAQs
• How to Access Your Student Microsoft Teams Class Group

View all 7

Outlook 4

• Delaying an Email
• How to Recall a Sent Email in Outlook
• How to open another mailbox (prefects)
• How to Access Your Shared Mailbox

PortalHQ 2

• PortalHQ - Co-curricular - Sports and Fixtures for Sports Directors
• How to Subscribe to Sports Alert Notification on SGS App

Microsoft 13

• Excel Automark Add-in. A three-step configuration guide in video or pictures
• Excel - error saving to Sharepoint folder where Changes are not able to be discarded
• Setting up Outlook on your new computer
• Creating a screencast from PowerPoint Presentation
• Outlook pointing to O365 instead of Exchange

View all 13

ActivInspire 1

• Activinspire text being cut in half

Sibelius 0

Citrix 2

• Unable to Open Files from Aurion Citrix environment
• Black Shapes on Screen Issue Resolution

FAQ 7

• Follow Me Print guide
• How to forward your calls to mobile
• How to Add a Printer that is not listed
• How to view HEIC files on Windows 10
• Login Your School Staff Email

View all 7

Getting Started 0

St Ives 1

• Unable to access F: drive Photographs folder

Surface Pro 7

• Simple tasks to fix display issues on Surface Pro
• DIsplay brightness keeps going dark and unable to change brightness levels
• Install the Surface Pro 7 Update
• Connecting your Surface Dock to a monitor
• Connecting your Surface Pro 7 to a monitor (no dock)

View all 7

Surface Go 0

HP Laptops 0

HP PC 0

Surface Pro Docks 1

• Remove MAC address from SCCM to allow imaging

Hitachi 75" Panel HILS75204 1

• Display Settings on HP400 pC

Setting up your device 0

Remote Desktop 1

• How to Access Remote Desktop and Setup Microsoft Authenticator

Minecraft Education 1

• Minecraft Education Multiplayers

How to avoid being scammed online 1

• Tips on how to identify and avoid scam websites

How to use Email Encryption 1

• How to use Office 365 email encryption to protect sensitive information