Function: Recall a sent email message in Microsoft Outlook Applicable Versions: Outlook Classic and New Outlook/Outlook Web Limitation: Email recall only works within the same organization and when the recipient hasn't opened the email yet. 


Prerequisites

  • Email must be sent to recipients within the same Exchange organization
  • Recipient must not have opened the email
  • You must have appropriate permissions to recall messages


Method 1: Outlook Classic


Step 1: Access Sent Items

  1. Open Microsoft Outlook Classic
  2. Click on Sent Items in the navigation pane


Step 2: Open the Email

  1. Locate the email you want to recall
  2. Double-click on the email to open it in a new window


Step 3: Navigate to Message Tab

  1. In the opened email window, click on the Message tab in the ribbon

  



Step 4: Access Move Options

  1. Click on Move in the ribbon menu


        



Step 5 : Open Actions Menu

  1. Click on Actions from the dropdown menu


         





Step 6: Initiate Recall

  1. Click on Recall This Message from the Actions menu

      

        





 

Step 7: Select Recall Options

  1. A dialog box will appear with recall options:
    • Delete unread copies of this message
    • Delete unread copies and replace with a new message



  • Select your preferred option
  • Click OK to confirm the recall



Method 2: New Outlook/Outlook Web


Step 1: Access Sent Items

  1. Open New Outlook or Outlook Web
  2. Click on Sent Items in the left navigation panel


        


Step 2: Open the Email

  1. Locate the email you want to recall
  2. Double-click on the email to open it

     

Step 3: Recall Message

  1. Click on Recall message button (typically located in the toolbar)

      



Step 4: Confirm Recall

  1. A confirmation dialog will appear
  2. Click OK to proceed with the recall